We already wrote about which kinds of whistleblowing channels a company needs to have. In this series of blogs we have a closer look at these two individual types of whistleblowing channels.
Telephone lines, whether internal or external, should consider several factors to enhance effectiveness. Inadequate call centers with untrained operators lacking multi-language capabilities might discourage reporting.
When using voice messaging systems for reporting, extra precautions are necessary. The whistleblower’s voice may unintentionally reveal their identity.
A telephone whistleblowing channel should encompass the following:
For in person conversations, it is important they are held in a location where confidentiality is ensured. However an advantage of this way of reporting is that direct conversation with the whistleblower allows capture of more useful information and at the same time builds trust and rapport. EU Whistleblowing law applies even when the disclosure is made in person.
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